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How to Report Problems
Your Comments are Important
If there is a problem on the bus, or if you see suspicious activity or unattended packages, tell the bus driver. Please remember that safety and security problems are treated with the highest priority. Do not assume the driver knows about the trouble - inappropriate behavior in a crowded vehicle or at the back of the coach may not be visible to the driver. If situations prevent you from alerting the driver, and you see a serious crime being committed or a medical emergency, call 9-1-1 to report the problem when it's safe to do so.
Helpful Information
When reporting a transit problem, be prepared to give the route number, time of day and direction the bus was traveling. The "coach number" also helps identify the bus. Inside the bus, the coach number appears in the right front corner, opposite the driver. Outside, it usually appears on the outer bus corners. It is a three or four-digit number and is permanently applied to the bus.
Thank you for doing your part to help improve safety and security on buses, at bus stops, shelters and the Metro facilities you use. |
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