Nine out of 10 say they're pleased with King County Metro service
The results of Metro Transit's annual customer satisfaction survey show a continued belief that transit should have a place in a multi-modal transportation system that includes roads and freeways. Click on each image above to see the full-size graphs.
Each year King County Metro conducts a random survey of county residents to get a reading of perceptions and awareness of Metro services; monitor attitudes toward Metro; gauge ridership and satisfaction with Metro as a public transit provider; and identify travel, demographic and attitudinal characteristics of both riders and those who choose not to ride.
 Some key results from the Rider/Non-rider Survey for 2001 are:
King County Metro services are highly valued by County residents.
- 92 percent of respondents agree that Metro provides an "absolutely essential" King County service. See chart.
- 71 percent believe that King County taxpayers get their money's worth from Metro Transit. This result also held for each of King County's major service areas -- Seattle and north county, south county and the Eastside. See chart.
King County Metro is doing a good job of meeting its mission and goals.
Metro's mission and goals are adopted annually by the King County Council.
Metro Transit's Mission
Provide the best possible public transportation services and improve regional mobility and quality of life in King County.
Metro Transit's Goals
Goal I: Provide the transportation products and services needed by
citizens, businesses and communities.
Goal II: Be an active regional partner.
Goal III: Be an outstanding place to work.
- 88 percent of respondents agreed that Metro helps improve the quality of life. See chart.
- 79 percent felt Metro provides excellent public transportation service. See chart.
King County Metro rates highly in customer satisfaction.
- 92 percent of customers are satisfied overall with Metro Transit. See chart.
- Satisfaction remained high in 2001 despite service reductions and a fare increase needed as a result of Initiative 695.
King County residents do not believe that building more roads alone will solve the county's transportation problems.
- 69 percent of respondents disagreed with the statement: "The best way out of this traffic mess is to build more roads." See chart.
For this survey, Northwest Research Group surveyed 2,400 people at random by telephone in October 2001. The survey has a margin of error of plus or minus 2.4 percent.
"These results show that our citizens value performance, and that our efficiencies in operation are being welcomed," said King County Executive Ron Sims. "The results also reflect my belief that transit must have a place in a multi-modal transportation system that includes roads and freeways."
"I'm pleased to see that our customers continue to appreciate public transit as an important part of our overall transportation solution," said King County Metro Transit General Manager Rick Walsh. "On behalf of Metro, I'd like to thank all those who took part."
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