More than 90% of passengers are pleased with Metro
Results from King County Metro Transit's 2003 Rider/Non-Rider survey show continued high levels of satisfaction with the bus system.
Approximately 94 percent of bus riders who were surveyed are satisfied with Metro overall. Other highlights include: an increase in households that had at least one regular Metro rider from 20 percent in 2002 to 24 percent in 2003; a significant decrease in commuters who said they usually drive alone to work or school, from 65 percent in 2002 to 59 percent in 2003; and an increase in the number of commuters who commute by bus, from 17 percent in 2002 to 20 percent in 2003.
Among the non-riders surveyed, the five most-mentioned barriers to riding were: 1) bus routes near my home don't go where I want to go; 2) having to plan around schedules; 3) the time it takes to travel by bus; 4) having to transfer between buses, and; 5) there is no bus stop near my home. However, most (69 percent) of the respondents who rated at least one barrier as significant said they would likely try the bus if the barriers did not exist.
The survey involved telephone interviews with 2,412 King County residents age 16 and older, including riders and non-riders living in North, South and East King County. It was conducted in late 2003. The survey is helpful to Metro in planning reliable and convenient service that meets the changing needs of transit passengers.
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